Frequently Asked Questions
Find quick answers to common questions about our moving services
How do you calculate moving costs?
Our pricing is based on several factors: distance, volume of items, special handling requirements, and additional services like packing or storage. We provide transparent, upfront quotes with no hidden fees. You can get an accurate estimate by requesting a free virtual survey of your items.
How far in advance should I book my move?
We recommend booking at least 4-6 weeks in advance, especially during peak moving seasons (summer months and weekends). However, we understand that sometimes moves happen quickly, and we do our best to accommodate last-minute requests when possible.
Do you provide packing materials and services?
Yes, we offer full packing services using high-quality materials. Our team is trained in specialized packing techniques for fragile items, artwork, electronics, and furniture. We can pack everything for you or provide materials if you prefer to pack yourself.
What happens if my items get damaged during the move?
We take extreme care with all items, but in the rare event that damage occurs, we have comprehensive insurance coverage. All shipments are covered up to a specified value, and we offer additional insurance options for high-value items. Our claims process is straightforward and handled promptly.
What should I do to prepare for moving day?
We recommend: creating an inventory of your items, disposing of unwanted items, packing personal documents and valuables separately, preparing a “first night” box with essentials, and ensuring clear pathways for our movers. We’ll provide a detailed moving checklist when you book with us.
Can you move pianos, safes, or other heavy items?
Absolutely! We have specialized equipment and trained personnel for moving heavy, bulky, or valuable items like pianos, safes, antiques, and pool tables. Please inform us in advance about any special items so we can prepare the appropriate equipment and plan accordingly.